Delivery & Returns

Delivery Options & Guidance

Scotcrest products are handmade and we think our hard work and your investment are worth protecting. We also believe in keeping shipping costs to a minimum for our customers while maximising the quality of the shipping service in terms of speed of delivery, traceability and worldwide coverage.

Please note that our products are hand made in our workshop and can take up to 7 days to be produced before ready for shipment (i.e Wall Plaques).

We offer Royal Mail (including International), Standard, & Tracked Shipping and Courier Tracked Shipping.

For orders over £30 in value we highly recommend the courier option.

Options Available:

UK

Option Max Weight Delivery Time* Trackable
Courier 30kg per order 1-2 days Yes via SMS and email to provide accurate delivery information and progress on a real-time map
Royal Mail Standard & Tracked 2kg per order 2-4 days Only on the tracked option

International

Option Max Weight Delivery Time* Trackable Compensation
Courier 30kg per order 2-7 days depending on Zone Yes Up to £100
Airmail Standard & Tracked 2kg per order 4-10 days Only on tracked service None

* Delivery times are estimates and may vary and start from when the order is ready to ship

Returns

Please refer to our terms and conditions page which includes full details of our returns policy and process.